This Privacy Policy explains how nurstargame collects, processes, stores, and protects your personal data. It applies to all users of the nurstargame platform and is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR regulatory requirements.
Our Data Privacy Principles
nurstargame's approach to your personal data is built on six core principles drawn from the Philippine Data Privacy Act. These principles govern every decision we make about how your information is handled.
You have the right to know what personal data nurstargame collects about you, why we collect it, and how it is used. This Privacy Policy is written in plain language to make that information fully accessible to every Filipino player on our platform.
nurstargame collects only the personal data necessary for specific, declared purposes — account management, identity verification, regulatory compliance, fraud prevention, and customer support. We do not collect data for purposes that are not directly related to your use of the platform.
The personal data we collect is limited to what is adequate, relevant, and not excessive in relation to the stated purposes. nurstargame does not collect more data than is required to operate the platform and fulfill our regulatory obligations under PAGCOR licensing.
nurstargame implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. All data in transit is protected by 256-bit SSL/TLS encryption. Data at rest is stored in secured, access-controlled environments.
Under Republic Act No. 10173, you hold specific rights over your personal data held by nurstargame — including the right to access, correct, erase, and object to processing. These rights are exercisable at any time through the support channels described in this Policy.
Personal data collected by nurstargame is retained only for as long as necessary to fulfill the stated processing purposes and to comply with applicable legal and regulatory retention requirements. Data that is no longer required is securely deleted or anonymized in accordance with our retention schedule.
This Privacy Policy ("Policy") is issued by nurstargame ("nurstargame," "we," "us," "our"), the operator of the online gaming platform accessible at nurstargame.one. nurstargame is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) to provide online gaming services to eligible players in the Philippines.
This Policy explains how nurstargame collects, processes, stores, shares, and protects personal data in connection with your use of the platform, including account registration, identity verification (KYC), gameplay activity, financial transactions, promotional participation, and customer support interactions.
This Policy applies to all data subjects whose personal information is processed by nurstargame, including registered players, prospective players who have browsed or interacted with the nurstargame platform, and individuals who have contacted nurstargame support. It is to be read in conjunction with the nurstargame Terms & Conditions and the Responsible Gaming Policy.
nurstargame acts as the personal information controller in respect of the personal data processed through the nurstargame platform, as defined under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. As the personal information controller, nurstargame determines the purposes and means of processing personal data collected through the platform.
Where nurstargame engages third-party service providers (such as game providers, payment processors, or customer support platforms) to process personal data on its behalf, those third parties act as personal information processors under instructions from nurstargame and are bound by contractual data processing agreements that impose obligations equivalent to those applicable to nurstargame under applicable Philippine data protection law.
nurstargame has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and Republic Act No. 10173. The DPO can be contacted through the support channels described in Section 14 of this Policy.
nurstargame collects the following categories of personal data from players and platform users:
nurstargame processes personal data for the following specific, declared purposes:
| Processing Purpose | Data Categories Used | Necessity |
|---|---|---|
| Account registration and management | Identity, Contact, Account data | Contractual necessity |
| Age and identity verification (KYC) | Identity data, ID documents | Legal / regulatory obligation |
| Processing deposits and withdrawals | Financial, Transaction data | Contractual necessity |
| Anti-Money Laundering (AML) compliance | Identity, Financial, Gaming data | Legal obligation (RA 9160) |
| Fraud detection and prevention | Technical, Financial, Gaming data | Legitimate interest |
| Responsible gaming management | Gaming activity, Account data | Legal / regulatory obligation |
| Customer support delivery | Contact, Support, Account data | Contractual necessity |
| Promotional communications (where consented) | Contact, Gaming activity data | Consent |
| Platform security and access control | Technical, Device data | Legitimate interest |
| Regulatory reporting to PAGCOR / AMLC | Identity, Financial, Gaming data | Legal obligation |
All personal data processed by nurstargame is done so on one or more of the following legal bases recognized under Republic Act No. 10173:
nurstargame does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data may be shared with the following categories of recipients under the conditions specified:
nurstargame's game library is supplied by licensed third-party game providers including but not limited to JILI, PG Soft, Pragmatic Play, Evolution, SA Gaming, and NetEnt. These providers may receive limited technical data (such as session identifiers and bet records) necessary to facilitate game functionality. All such providers are contractually required to process this data only as directed by nurstargame.
Payment service providers facilitating GCash, Maya, BPI, BDO, UnionBank, GrabPay, 7-Eleven CLiQQ, USDT TRC20, and Coins.ph transactions receive financial transaction data necessary to execute deposits and withdrawals. These providers operate their own data protection frameworks and are independently regulated by the Bangko Sentral ng Pilipinas (BSP) or applicable cryptocurrency regulatory frameworks.
nurstargame may engage accredited third-party KYC and identity verification services to assist in verifying the authenticity of identification documents and confirming player identity and age. Such services process identification data solely for the KYC purpose and are contractually prohibited from using it for any other purpose.
nurstargame is obligated to disclose personal data to the following authorities without requiring your prior consent, where mandated by applicable Philippine law:
nurstargame may share personal data with its legal counsel, auditors, and financial advisors to the extent necessary for the provision of professional services, subject to professional confidentiality obligations.
nurstargame retains personal data for the minimum period necessary to fulfill the stated processing purposes and to comply with applicable legal and regulatory retention requirements. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity records (active accounts) | Duration of account + 5 years post-closure | PAGCOR / AML regulatory requirement |
| KYC identity verification documents | 5 years from account closure or last transaction | AML Act (RA 9160) obligation |
| Financial transaction records | 5 years from transaction date | AML Act and tax law obligation |
| Gaming activity records | 5 years from account closure | PAGCOR regulatory requirement |
| Customer support communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent / legal obligation |
| Technical and access log data | 12 months from generation | Security / legitimate interest |
| Self-exclusion records | Indefinitely (or as required by PAGCOR) | Legal / responsible gaming obligation |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized such that it can no longer be attributed to an identified or identifiable individual.
nurstargame implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Key security measures in place include:
Under Republic Act No. 10173 (Data Privacy Act of 2012), you hold the following rights with respect to your personal data held by nurstargame. These rights may be exercised at any time by contacting nurstargame through the channels described in Section 14:
You may request confirmation of whether nurstargame holds personal data about you and, if so, obtain a copy of that data along with information about its processing. Access requests will be fulfilled within 15 business days.
You may request correction of inaccurate or incomplete personal data held by nurstargame. Corrections to account details can also be initiated through the account settings section after logging in, subject to KYC re-verification for changes to identity-linked data.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where consent has been withdrawn, or where processing is unlawful. This right is subject to nurstargame's obligation to retain certain data under PAGCOR and AML regulations for the periods specified in Section 7.
You may object to processing of your personal data for direct marketing purposes at any time with immediate effect. You may also object to processing based on legitimate interest, in which case nurstargame will assess whether its legitimate interests override your objection.
Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format. This right does not apply to data processed solely for compliance with legal obligations.
If you believe nurstargame has not handled your personal data in accordance with Republic Act No. 10173, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). NPC contact details are publicly available on the official NPC government website. You are encouraged to contact nurstargame's Data Protection Officer first to seek resolution directly.
nurstargame uses cookies and similar tracking technologies to operate the platform effectively, personalize your experience, and gather analytics data. The following categories of cookies are used:
You may control cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality. nurstargame does not use third-party advertising or cross-site tracking cookies.
nurstargame is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. The collection of personal data from minors is expressly prohibited under these Terms and Philippine law.
All accounts are subject to mandatory KYC age verification requiring submission of a government-issued Philippine identification document confirming the account holder is 21 years of age or older. Where nurstargame determines or has reasonable grounds to believe that an account is held by a person under the age of 21, the account will be immediately suspended, any deposits returned to the originating payment method, and any gaming winnings forfeited.
If you are a parent or guardian and believe your child has accessed nurstargame or provided personal data to the platform, please contact nurstargame's support team immediately via the 24/7 live chat or by emailing [email protected]. nurstargame will take immediate action to remove the account and delete any associated personal data upon verification of the complaint.
nurstargame's primary data processing infrastructure is located within or governed by entities operating in accordance with Philippine data protection law. Where personal data is transferred to or processed by entities located outside the Philippines — for example, in connection with international game providers or cloud infrastructure providers — such transfers are carried out only where:
Players may request information about the specific safeguards applicable to cross-border transfers of their personal data by contacting the Data Protection Officer as described in Section 14.
nurstargame reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made to this Policy, nurstargame will:
Your continued use of the nurstargame platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. The most current version of this Policy is always accessible at nurstargame.one/privacy-policy. If you do not accept the revised terms, you must cease using the platform and may request account closure as described in the Terms & Conditions.
For all matters relating to this Privacy Policy, including data subject rights requests, concerns about the handling of your personal data, or complaints about nurstargame's data processing practices, please contact nurstargame through the following channels:
PAGCOR-regulated, Philippine Data Privacy Act compliant, and built from the ground up for Filipino players. Your personal data and your deposits are both protected.